FAQs
DO YOU SHIP INTERNATIONALLY?
Sadly, No.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Master Card, and COD. All items purchased will be made through a secure payment gateway.
DO YOU ACCEPT CASH ON DELIVERY?
Yes!
CAN I PLACE AN ORDER VIA WHATSAPP?
No unfortunately! You have to place it through our website so you can receive an Invoice.
HOW DO I KNOW YOU RECEIVED MY ORDER?
You will receive an email confirmation after placing your order to confirm that we received your order. We recommend checking your junk/spam folders as well. Please review your order confirmation upon receipt and contact us immediately if any changes need to be made. If for some reason you do not receive a confirmation email, simply send an email to us at
DO YOU SHIP TO MULTIPLE ADDRESSES?
You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.
CAN I CHANGE THE SHIPPING ADDRESS OF MY ORDER?
If you mistakenly checked out with an incorrect address, please contact us immediately
at Info@online-heavesent.com Please enter your Full information and order number so we can update your address as promptly as possible. We are generally able to change the shipping address unless the order has already been shipped.
CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
All orders that have been cancelled before being dispatched will be refunded to your credit card. Please allow adequate time for your banking institution to process the credit. We process orders very quickly, so cancellations cannot always be fulfilled. You must immediately email us at Info@online-heavesent.com
CAN I CANCEL MY CUSTOMIZED ITEMS?
Sadly, Any items that has been customized based on your child's name cannot be canceled.
CAN I MAKE CHANGES TO MY ORDER?
Unfortunately, we cannot make any changes to your order once it has been placed. You have an option to cancel the order and place a new one. We process orders very quickly, so cancellations cannot always be fulfilled. You must immediately email us at
WILL THE ITEMS ON MY ORDER SHIP TOGETHER OR SEPARATELY?
All items on the order will ship together in one shipment. If an item is on backorder, the entire order will ship complete once the item is back in stock.
THE PRODUCT I WANT IS OUT OF STOCK. WILL YOU BE GETTING MORE IN?
That depends! You can always email us so we can let you know.
WHAT IF MY QUESTION ISN’T ANSWERED?
If we have not answered your question, please do not hesitate to contact us! We truly want to please our customers and will always try our hardest to resolve any situations that come up.
